Customer Service

With Our Low Prices And So Many Choices Of Line Equipment And Arborist Supplies, You Will Find Us Hard To Beat.

Mon. thru Fri. - 8:00am - 5pm
Closed Saturday and Sunday
Pacific Standard Time

1-800-466-7153
FAX 1-805-466-4598
Support@fwlsp.com

Product Knowledge Specialists and Customer Service
Left to right:Glen, Shelley, Jenny, Caylene, Matt, Denis and Jason

Member

Contact Information

  • Customer Service 1-800-466-7153
  • FAX 1-805-466- 4598
  • You can reach us by phone Monday thru Friday between the hours or 8:00a.m. and 5:00p.m and Saturday’s between the hours of 9:30a.m. and 1p.m. All hours listed are Pacific Standard Time.
  • For questions via e-mail please e-mail Support@fwlsp.com
  • Address:
    Farwest Line Specialties, LLC
    4435 Traffic Way
    Atascadero, CA 93422

Returns and Exchanges

  • Before sending any returns or exchanges to Farwest Line Specialties you must have a RMA number. To receive an RMA # you will need to call 800-466-7153 and give a reason for the exchange or the return. We will not accept used merchandise unless it is defective. Non-stock or special ordered items are not returnable.

Shipping Information

  • We only ship via UPS or Post Office; we prefer to ship UPS so we would like customers to give street addresses for the mailing address; if this isn’t possible and the costumer can only have it shipped to a PO Box then we will ship it using the post office
  • We will ship all Post Office orders Priority mail unless otherwise requested
  • We accept American Express, Visa, MasterCard, and Discover